Privacy Policy

To provide an online casino service, Pokie7 Casino may handle information that identifies or relates to a player. The information collected depends on how the website and account are used, what services are requested and what checks are required. We aim to collect information that is reasonably necessary for operating the account, providing support, meeting applicable obligations and maintaining a safe platform.

Account and personal details

When a player registers or updates an account, we may collect details such as their name, date of birth, contact details, username, account preferences and information needed to manage the player relationship. We may also retain communications with support, records of requests and information provided when a player asks us to investigate an issue.

Verification information

Online gambling services may need to verify a player's identity, age, location or account information. For this purpose, we may handle verification documents and related information, such as identification details, proof of address or other information requested during a review. These checks can help prevent fraud, protect accounts and support responsible operation of the service.

Payment and transaction records

We may record information about deposits, withdrawals, wagers, account balances, bonuses where applicable and other transactions. Payment providers may process payment information on our behalf. Where appropriate, we may receive transaction references, payment status, limited payment details and information needed to investigate a payment or protect against suspicious activity. We do not need to describe or retain all payment information in the same way, and payment providers may have their own privacy policies.

Device, usage and cookie information

When the website is used, technical information may be collected, including an internet protocol address, browser type, device information, operating system, approximate location, pages visited, session information and activity needed to keep the website working. We may also use cookies and similar technologies to remember preferences, support login and security functions, understand website use and improve the player experience.

Personal information may be used for the following general purposes:

• Creating, maintaining and administering a player account.
• Providing casino services, processing account activity and displaying relevant account information.
• Processing deposits, withdrawals and other transactions through suitable payment arrangements.
• Confirming identity, age and account details, and carrying out verification checks.
• Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion and other suspicious or prohibited activity.
• Meeting legal, regulatory, record-keeping and reporting obligations that apply to an online gambling service.
• Responding to questions, complaints, technical issues and other support requests.
• Protecting the security, availability and integrity of the website, systems and player accounts.
• Monitoring use of the website, fixing errors, testing features and improving performance and functionality.
• Sending service messages, account notices and other information necessary to administer the relationship.
• Sending marketing communications where permitted and where the player has provided consent or marketing is otherwise allowed.

Information may be combined from different interactions with the website where this is reasonably necessary for these purposes. We may also use information in a de-identified or aggregated form for analysis, security, reporting and service improvement. De-identified information is not intended to identify an individual player.

Sharing information

We may share relevant information with service providers that help operate the website and account services. These providers may support payment processing, identity verification, fraud prevention, hosting, security, technology, customer support, communications and analytics. They should only receive information needed for their role and may be required to protect it.

Information may also be shared where necessary to comply with a legal request, protect the rights or safety of players or other people, investigate suspected unlawful activity, enforce applicable terms, or protect the website and its systems. If information is processed in another country, appropriate arrangements may be used where required. Third parties may have their own privacy notices, and players should review those notices where relevant.

Cookies

Cookies are small files or similar technologies stored on a device when a website is visited. Some cookies are necessary for functions such as account access, security, navigation and session management. Other cookies may help us understand how the website is used, remember preferences and improve content or performance.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect some website features, account functions or the way pages operate. Browser settings may also provide information about cookies already stored on a device.

Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring and secure handling procedures. No website, online service or method of transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Keeping information

Information is kept for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, security, dispute handling and service improvement. Some account, identity, transaction or other records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to applicable obligations and legitimate business needs.

Children and age restrictions

The casino service is intended for people who are legally permitted to use online gambling services. We do not knowingly seek to collect information from children. If a parent, guardian or player believes that information has been provided by a person who is not permitted to use the service, they should contact support so the matter can be reviewed.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to personal information held about them. A request may be subject to reasonable identity checks and any lawful exceptions. We may need to retain certain information or refuse a request where this is necessary to meet legal, security, fraud prevention or dispute-handling requirements.

Making a data request

To exercise a privacy right or ask a question about personal information, email support@pokie7casinos.com. Please explain the request clearly and provide enough information for us to identify the relevant account. Do not send unnecessary sensitive information by email. We may ask for additional information to confirm that the request comes from the account holder.

• Access: ask for confirmation about whether we hold personal information about you and request access to relevant information, subject to applicable limits.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for a period required by law.
• Marketing consent: withdraw consent to marketing communications at any time. Players can also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent does not affect essential service or account communications.
• Information about handling: ask a question about how personal information is collected, used, shared or retained.

We aim to handle privacy requests within a reasonable time. The time needed may depend on the nature of the request, the information involved and any identity or legal checks required. If a request cannot be completed in full, we will explain the relevant reason where we are able to do so.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on this page. Players should review the policy periodically, particularly before continuing to use the website after a significant update.